Computer Systems Support Technician — Allentown

This course will provide students with the knowledge of basic computer hardware and operating systems using hands on training to cover skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and prevention maintenance as well as elements of soft skills and security. Professional development exercises and seminars are also included in this course.

This course will provide students with the ability to perform tasks such as installation, building, repairing, configuration, and troubleshooting, optimizing, diagnosing, and preventative maintenance in a context of field service or enterprise environment. Topics will include working within a mobile or corporate environment with a focus on customer service. Professional development exercises and seminars are also included in this course.

This course provides an overall introduction to the basics of networking and provides students the skill set necessary to work in the IT world. Topics include network essentials, networking operations, and troubleshooting network related hardware, including wireless technologies, routers, hubs and switches.

This course also teaches networking based on technology, covering networking concepts using the TCP/IP Protocol as compared to the Open System interconnect (OSI) Model. Instruction will follow a “Layer-by-Layer” approach common to computer networking standards. From client services and network services including advanced routing, switching, and security, implementation concepts will be demonstrated on all devices using dedicated routers, switches, and firewalls. This will assist the students to develop the skills necessary to fulfill the job responsibilities of network technicians. Professional development exercises and seminars are also included in this course.

This course provides students with the skills required to meet the challenges students will face as a Microsoft Networking Professional. Students will be introduced to the tasks to configure and manage a Windows Server environment. Server tasks introduced include all tasks related to hardware performance, user accounts, file storage and backup, services and resources, computer accounts (Windows, Mac/Linux) and security. Professional development exercises and seminars are also included in this course.

This course will introduce students to Cloud Computing and how to support the unique issues that remote users face. Students will have an understanding of the different types of clouds, the impact and changes of cloud computing on IT Service Management, and Risks and Consequences. Professional development exercises and seminars are also included in this course.

This course will introduce students to network security concepts, strategies, and techniques, and examine theoretical concepts that make the world of security unique. The advancement of network implementation as well as timeless problem solving strategies to security challenges will also be discussed. Professional development exercises and seminars are also included in this course.

This course will introduce students to serving customers and how to support the unique issues that remote users face. Topics such as accessing email via Outlook Web Access and Outlook Anywhere, Virtual Private Networks, protecting data, wireless networks and home offices will be covered. Tools to aid the Network Professional in supporting remote users will be reviewed. Students will also be introduced to basic IT customer service relations such as technical writing, handling the difficult customer, and minimizing stress and avoiding burnout will be discussed.  Professional development exercises and seminars are also included in this course.

Students will participate in a 150-hour Internship in order to foster personal and professional development. The Internship will offer students the unique opportunity to apply Information Technology practices and principles learned in a variety of settings under the immediate supervisor or a qualified IT professional. Students will build confidence and master skills as entry-level IT professionals through this exposure to a real-world environment.